Refunds and withdrawal
Last updated: 15 October 2026
All products sold by TikLive are digital and delivered immediately. This page sets out, product by product, what applies, and how to request a refund. It supplements article 7 of the Terms of Sale.
Translation provided for your convenience. In the event of any difference, the French version prevails.
1. The rule, product by product
| Product | Box ticked before payment | What applies |
|---|---|---|
| Premium (TikLive application) | “I request that my Premium start immediately” (since 15/10/2026). Before: immediate access box. | Fourteen days to withdraw. You pay only for the part already used, the rest is refunded. |
| Avatar outfits | Immediate access and waiver of the right of withdrawal. | Purchase final as soon as the outfit is unlocked. Without a ticked box: fourteen days to withdraw. |
| TikLive Games licences | Immediate access and waiver of the right of withdrawal. | Purchase final as soon as the licence is activated. Without a ticked box: fourteen days to withdraw. |
| Games bought individually in the application (before 10/10/2026) | Yes since September 2026. Older orders do not have one. | Purchase final if the box was ticked. Otherwise, fourteen days to withdraw from the purchase. |
| Website shop (game bought without an account) | Immediate access and waiver of the right of withdrawal. | Purchase final as soon as the key is sent. |
| Donations | None. | A donation made by mistake is refunded on request within fourteen days. |
In all cases, the legal guarantee of conformity (point 4) also applies.
2. Premium: pro rata withdrawal
Premium is a service supplied continuously. By ticking the box, you request that it start immediately, but you do not lose your fourteen days.
If you withdraw within fourteen days of payment, the amount kept is proportional to the days of Premium already supplied up to your request. Example: for one month at €19.99 (30 days) and a withdrawal after 6 days, €4.00 is kept and €15.99 is refunded. Your Premium ends on the day of withdrawal.
The refund is made using the original means of payment, no later than fourteen days after your request.
3. Outfits and licences: waiver
For an outfit or a TikLive Games licence, the box ticked before payment requests immediate access and acknowledges that the right of withdrawal is lost as soon as the content is supplied (Article L221-28 13° of the French Consumer Code). This agreement is restated in the confirmation email or on the invoice. Without this box or without this confirmation, the fourteen days remain open.
A refund granted or a bank dispute opened deactivates the content or licence concerned.
4. What is refunded in all cases
A ticked box never removes the legal guarantee of conformity of digital content and services (Articles L224-25-12 et seq. of the French Consumer Code): two years for content supplied in a single act, the entire duration of the subscription for Premium. The following are in particular refunded in full, or brought into conformity where possible:
- a product never delivered or that cannot be activated;
- a double payment, or an amount charged twice for the same order;
- a charge made after a cancellation;
- a product that does not work for a reason attributable to TikLive and that is not fixed within a reasonable time.
5. Cancelling Premium
You can cancel at any time in the application (My account, then Premium, “Confirm cancellation” button). It stops subsequent charges; Premium remains active until the end of the paid period. An email confirms the cancellation, its date and the end date. Cancellation is not withdrawal: to recover part of a payment made less than fourteen days ago, request withdrawal (point 2).
The 48-hour free trial requires no card and triggers no charge. Free Premium days (trial, affiliation, referral days already earned) can neither be exchanged for money nor refunded.
6. How to request
Write to support@tiklive.eu, preferably from the account’s address, with the order reference (it appears in the confirmation email and on the invoice). A clear statement is sufficient; you may also use the form below. Discord is for troubleshooting, not for refund requests.
Reply within five working days at most. An accepted refund is sent to the original means of payment; the time it takes to arrive then depends on the bank, generally three to ten days.
7. Model withdrawal form
Form provided for in the annex to Article R221-1 of the French Consumer Code. You can copy it into an email.
(Complete and return this form only if you wish to withdraw from the contract.)
To TikLive — support@tiklive.eu:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
8. In the event of disagreement
If the reply does not suit you, write to us again at support@tiklive.eu explaining what is wrong: the request will be re-examined.
Nothing on this page deprives a consumer of the rights the law grants them.
TikLive is an independent tool, not affiliated with TikTok or ByteDance. TikTok is a trademark of ByteDance Ltd.